01 / UNDERSTAND
Conversation intelligenceCombine automatic speech recognition and speaker diarization to understand what happens during customer interactions.
Quality intelligence for every conversation.
CallSense AI is an early-stage product initiative exploring how speech AI and large language models can turn customer service conversations into consistent QA evaluations and actionable insights.
Product vision
From raw calls to practical insights
02 / EVALUATE
Automated QA scoringUse configurable evaluation criteria and LLM analysis to support consistent quality reviews and identify improvement opportunities.
03 / IMPROVE
Actionable analyticsSurface sentiment signals, coaching opportunities, customer pain points, and potential compliance issues for human review.
Technical approach
Designed around multimodal AI
01 · IngestCall recordingsCustomer service audio enters the analysis pipeline.
02 · TranscribeSpeech + speakersASR and diarization structure the conversation.
03 · AnalyzeLLM evaluationConfigurable QA checks and language understanding.
04 · ReviewInsights + reportsStructured results support human quality teams.
Early-stage project
Interested in CallSense AI?
We're exploring practical ways to bring AI-driven quality analytics to contact centers. Reach out to learn more about the project.
Email founder@callsenseai.living →
Independent early-stage AI project · Contact for inquiries and collaboration.